ILT and vILT
Active Listening for Customer Support
This Facilitator Guide for an Instructor-Led Training course was created for a fictional company's onboarding program. Their business goal is to improve the company’s customer service department as there was negative attention impacting business revenue. The training focuses on active listening skills when communicating with customers face-to-face, as well as on the phone and in email correspondence.
Designed and created in PowerPoint